My Love Hate Relationship With EMS Social Media

Sorry for the delay in blogging.  None of my usual pet peeves have inspired me to blog as of late.  The truth is that volunteer EMS still has the same challenges and people still put beans in their chili, so maybe I needed to find something new to write about.  And something I shared last week on social media hit me.

I have a love-hate relationship with the internet, social media, and with EMS social media in particular.  I’ve made some incredible friends all over the world, some of whom I’ve met in real life.  Others I’ve yet to meet in real life, but I feel as if I’ve known them all of my life. But there’s also parts that drive me crazy beyond belief, yet I keep coming back to them like the guilty pleasure of watching Jerry Springer or Cops – or the morbid curiosity of looking at a car wreck.  Namely, I keep coming back to the amount of wrong information and/or dogma being spread online.  I used to try to engage and educate and I’ve stepped back a lot from that.  It’s like most debates with the willfully ignorant online: debating online with a moron is like playing chess with a pigeon —  it knocks the pieces over, craps on the board, and flies back to its flock to claim victory.

Image result for someone is being wrong on the internet

So, as a result, I’ve largely retreated and find my pleasure in sharing the stupid privately with like minded friends.  We largely laugh and bemoan the state of EMS and medicine in that such standards are allowed to exist.

The below average person in EMS (who we regularly mock) copes by making fun of patients, engaging in patient abuse, and the like because it’s their crummy coping mechanism for the things they don’t like, understand, or control about EMS. I think a large part of that comes from seeing the same things over and over.  I get that.

For me and people like me, what bothers us seems to be people repeating dogma, those failing to take personal responsibility for their development, and the general low standards out there. I’m as guilty of this as anyone here, if not more so, but I wonder if seeing that dumb behavior has made us cynical and jaded enough that we automatically assume the worst when we see someone post something that seems dumb as opposed to assuming they have a legit question or need for help? Heck, with the benefit of a bit of hindsight, I wonder how many of my questions as a newer EMT or paramedic came across that way.

I start wondering how many legitimate questions get overlooked because of the amount of chaff (IE dogma and mindless repetition) on EMS social media.   A friend of mine asked the same question and recognized that it’s hard to separate real questions from trolling. And then he asked the most important question, “Where do we draw the line at eating our own versus getting rid of an actual problem?”

I don’t have an answer to that.  What I do know is that the “eating our own” will likely continue as long as EMS education’s entry requirements focus on whether the check bounced and whether educational programs see their obligation as producing qualified clinicians as opposed to maintaining an arbitrary retention rate mandated from on high.

As long as retention remains more important than quality, I don’t think EMS social media will see an end to the “How do I pass National Registry?  I’ve failed four times already.” questions.

The challenge for those of us who want to excel in EMS is how to mentor and guide future clinicians without being jaded.  On a positive note, if it makes you feel any better, the attorney social media groups have enough of the same issues that I regularly wonder how some graduated law school or passed the bar exam.

On Rhode Island

Point of personal privilege here. Because I’m about to rant. And seeing as this is my blog, that’s why you’re here, right?   Sorry, not sorry, that there aren’t any Baby Yoda or cat memes here.

There’s a ton of people posting memes making fun of Rhode Island EMT-Cardiacs and their supposed inability to master advanced airway management.  Most of these memes are being posted by people who like to fashion themselves the fountains of all EMS wisdom and knowledge.  Further, some of these same types believe that their fecal material is non-odorific.

I don’t blame the average Rhode Island EMT-Cardiac for this.  (FYI, for those of you unfamiliar with the certification, the scope is somewhere between Advanced EMT and Paramedic.)  They’re working in a system that they likely didn’t develop.  And at least some, including at least one friend who I’ve literally broken bread with, are competent providers.

I do blame a toxic political culture in Rhode Island where the IAFF, fire chiefs, and politicians hold more sway over the regulation and development of the state’s arguably dated EMS system than do physicians. Rhode Island has its share of EMS issues, including an outsized influence by the fire service, fire chiefs, and fire unions and nowhere near enough involvement from EMS physicians.  Rhode Island’s limited provision of ALS care (EMT-Cardiacs aren’t paramedics.  Sorry, not sorry for that truth.) and it’s relative lack of medical dispatching place Rhode Island severely behind the times in terms of prehospital medical care.

And let’s talk about those snarky edgy social media players criticizing Rhode Island EMS.  They claim to be science-based and evidence-based.  Fine.  I’ll give them that. But what they don’t get is public policy or the political process. Nor do they truly get “just culture,” which is (rightly) supposed to be all the rage in medicine these days.  Nope.  It’s much easier to make memes and make fun of the line-level EMS providers than it is to engage in even superficial analysis and note that Rhode Island’s EMS system and the politics behind it are the problem.

I’ll give Rhode Island credit for one thing.  At least someone in Rhode Island is looking at data.  Granted, the political culture up there is doing what ossified political types do — ducking and distracting, but the data is out there.  I wonder where the data is on actual clinical performance and outcomes for some of these “smarter than you” types posting memes and claiming to be “scientists.”

In summation, for all of y’all who are poking fun at individual EMS providers, I’ll leave you with some lyrics from Ice-T.  “Don’t hate the player, hate the game.”

Back In The Fire Service

Well, I’ve been away from my blog for a while. There are two reasons.  First, I’ve been busy.  Those of you who know me know that I’ve changed one of my volunteer affiliations.  (More on that later.)  Two, I tend to blog when the muses inspire me.  And this afternoon, the inspiration finally hit me.

So, let’s talk about that volunteer position.  Obviously, in keeping with discretion and good sense, I won’t say which department. But what I will say is that they’ve been unlike almost any fire department I’ve seen.  It’s a combination paid/volunteer department that actually welcomes volunteer involvement.  It’s easy to get on the schedule and, by and large, you’ve got the equipment and uniforms to do your job.  They embrace the EMS first response role — to the point of having paramedic level protocols and an active volunteer role for those who want to stay exclusively on the medical side of the department.

Truth is, I’ve probably been one of the bigger critics of the fire service both in terms of its commitment to quality medicine and its love/hate relationship with volunteers.  And I realize that I might’ve found that rare unicorn that’s rumored to exist.

And in EMS, many of us respect certain aspects of the fire service, particularly the perceptions of brotherhood and camaraderie. And we rightfully blame many EMS organizations for a toxic management culture that doesn’t respect clinical competence, that values the bottom line above all else, and where “meets minimum standards” is the gold standard. We also blame an EMS social media culture that appeals to the lowest common denominator of inappropriate humor mocking patients, where patient abuse is funny, and where “book learning” is for the other guy because you “do everything a doctor does at 70 miles an hour.”

And truth be told, I’ve despaired of this culture in EMS as well.  Even though I should know that toxic cultures exist throughout the human experience (and I’ve worked in some toxic legal settings), I let the EMS social media world convince me that this is an EMS problem, not a human or management problem.

Until today.  I just happened to see a post from a firefighter I used to know.  His post was full of braggadocio about “leading and training.”  The fire service seems to be full of these guys.  They’re the fire service version of the lowest common denominator medics on EMS social media. And the truth is that a lot of the firefighters who talk a big game on social media like they’ve got the experience of firefighters in urban departments like Houston, New York City, Chicago, Providence, or Boston are the fire service version of the EMS social media clowns who are career EMTs doing interfacility transfers and dialysis runs. And just like in EMS, there are plenty of lousy managers the fire service and perhaps even more so-called leaders whose only expertise is in self-promotion.

So, what’s the point here?  Namely, it’s not just EMS — every profession and human endeavor has its share of buffoons hogging the attention as well as toxic folks creating an even more toxic culture. If you’re in an organization where you’re valued and the toxicity is minimal, treasure it and do what you can to keep that culture going.  If you’re in the other kind of organization, do what you can to improve things.  If all else fails, do yourself, your career, and your mental health a service and find a better option.

For what it’s worth, the good options in any career, and especially in emergency services, are out there.  You have to look for them.

One final note — the really great organizations rarely have to advertise or promote themselves.  They attract quality and the right people without a hashtag or cute slogan.

KISS: Keep It Simple Stupid

When you’re involved with EMS social media, you see a lot of stuff scrolling through.  Some of it, like FOAMfrat, does a great job of making advanced life support and critical care concepts easy to understand. Someone much smarter than me said “Smart people take difficult concepts and make them easy to understand.”

Unfortunately, you also see some material that does the opposite.  A few moments ago, I saw a proposed post for an EMS education group that I help manage.  The post was about a flowchart than an instructor developed for EMT students to assess and manage patients. Unfortunately, the flowchart was poorly laid out and looked more like a bad Microsoft Project diagram for IT project management.  I’d be surprised if the average EMT student could follow it, much less master it.  And if by some fluke they did, they’d be convinced that they had achieved some level of mastery of medicine. (Spoiler alert.  A lot of EMT training is based on the same stuff that our ancestors learned in Boy Scouts or from the green American Red Cross first aid book.)

Friends, whether you’re a new student in a first responder class or an experienced flight paramedic, EMS isn’t all that complex.  Let’s stop trying to make it complex.  For at least some of it, we make it complex so as to justify our ego and sense of self-importance.  The average EMS textbook is written at roughly a tenth-grade reading level.  That fact alone should bring you right back to Earth.

At all levels, prehospital care can be summed thus.  For trauma care: control the bleeding, protect the airway, and get the patient to an appropriate trauma facility.  For medicine: assess, diagnose, treat, and get the patient to the right hospital the first time to fix their problem.  If you can do those things, do two other things as well.  First, be nice.  Second, make the patient comfortable.  Both of these additional guidelines also apply to being nice to the patient’s family, bystanders, and other healthcare professionals.  The only variation between an entry level first responder and a flight nurse will be in the treatment options and assessment tools you have available to you.

EMS doesn’t have to be hard.  But if all of this is still too hard or complex to understand, I’ll leave you with some sage advice that I got from an experienced flight medic the day I got my paramedic certification. “If you don’t know what else to do, it’s a good idea to take the patient to the hospital.”

EMS.  No, it doesn’t have to be hard.

The Challenge of EMS Conferences

I attended EMS World Expo last week in Las Vegas and had a good time.  I had the opportunity to reconnect with several of my good friends in the Las Vegas emergency medicine world.  I got to see a bunch of people who I only see at these conferences and meet several people who I previously only knew through the Internet. And I ate like a king.  (If you know me away from the blog, you can easily find my Yelp reviews with some incredible food suggestions for Sin City.)  And being as it was Vegas, well, I had fun in Vegas.

But here’s the sad, but honest truth.  I learned very little.  I did come away with one huge new thing — apparently, there’s now an EZ-IO placement in the distal femur for pediatric patients.  But the rest of the presentations were pretty “ok.”  There’s not a lot of new information out there.  And sadly, in a presentation on recent research, a renowned EMS scholar presented information on fluid resuscitation in sepsis that is not only not current, but may even be contraindicated by more recent research.  Sadly, some of the best airway education was occurring in the exhibit hall practicing the SALAD technique with disciples of anesthesiologist and EMS airway physician Dr. Jim DuCanto.

I wasn’t going to gripe about this until seeing my friend and EMS airway ninja post some excellent education online regarding surgical airways and the need to rapidly move to a surgical airway. I asked myself why a presentation like this didn’t occur at a major EMS conference.  I came up with three reasons.

  1. Audience.  Truth be told, not everyone in EMS wants to learn the most current medicine.  There’s a large, loud contingent of folks who want to learn the bare minimum to maintain certification and/or pass the test. “Meets minimum standards” is a mantra in EMS.  And as we’ve all heard me gripe before, you can never go wrong in overestimating the number of people in EMS who are in it for the hero status as opposed to the medical professional status.  See also: EMS t-shirt sales.
  2. EMS celebrities. Truth be told as well, there are certain speakers on the EMS conference circuit who are known quantities.  They’re entertainers first and educators last.  They fill the seats and are like flypaper attracting the “meets minimum standards” crowd.  These people can speak on any topic, present dated or questionable information, and have limited expertise on the topic.  But because they’re funny and/or appeal to the lowest common denominator, EMS conferences continue to invite them as speakers.  Why?  Because they put butts in the seats.
  3. Timing. Most of these conferences put out calls for presentations almost a year before the conference commences. As such, the most current research and practice doesn’t always make it in time.

If you wonder why I spend so much time on EMS social media and blogs, I will close things out with a quote from Dr. Joe Lex, the intellectual godfather of #FOAM.

If you want to know how we practiced medicine 5 years ago, read a textbook.
If you want to know how we practiced medicine 2 years ago, read a journal.
If you want to know how we practice medicine now, go to a (good) conference.
If you want to know how we will practice medicine in the future, listen in the hallways and use FOAM.

And if you don’t know #FOAM, it’s likely you’re already a step behind the EMS education curve.

The Semi-Regular Reminder on EMS Politics

Yep. It’s that time again. “EMS On The Hill Day” is just around the corner.  As we all know from EMS social media and the EMS “Powers That Be,” AKA:the usual conference speakers and the people who now provide consulting services to fix the messes that they created in the first place, merely showing up one day in Washington DC in a uniform that’s a cross between Idi Amin and the Knights of Columbus will magically fix all that is wrong with EMS.

 

I’ve worked in state government for years.  I’ve been a lawyer for years.  I’ve been involved in many political campaigns and involved in political parties.  I’m telling you — that’s not how any of this works.

 

We can fix EMS through the political process.  But it’s going to take more than one day per year in Washington DC.  Here’s what it’s going to take.

  1. MONEY.  Money fuels politics.  The reality is that politicians need money to get elected.  Money buys access to the game.  In other words, you can’t watch the game if you don’t have a ticket.
  2. All politics is local.  This famous quote from Tip O’Neill is so true. The Federal government has a limited role in the provision of EMS services, much of which relates to the role that Medicare/Medicaid funding plays. Local governments make the decisions on how to provide (and fund) the EMS system.  State governments typically are the ones who license and regulate EMS personnel and services.  And here we continue to think that the solution to EMS lies in Washington DC. State EMS associations need to step up the advocacy game.  Period.
  3. This is a year round sport.  EMS has to be engaged in the advocacy process year round.  Even in states like mine where the Legislature only meets every two years, there’s plenty going on in the “off season,” which is when interim studies happen and future legislation gets planned.
  4. It’s all about the staff.  Elected officials’ staff members are the subject matter experts and they help the officials develop their positions.  Their schedules are usually much more open than the elected official — get to know them and turn them into your ally.  In turn, they may well call upon you for input — and influence.
  5. The regulatory process matters. Getting legislation passed is great.  But oftentimes, the devil is in the proverbial details.  That’s why it’s imperative to be involved in the rulemaking process and in monitoring how the various regulatory agencies implement and interpret the law.
  6. Funding matters.  When you get funding, things happen.  If you want to fix EMS, fix the laws and regulations that reimburse EMS for being a transportation service rather than a medical service.
  7. Present the image of being professionals.  You want the elected official or their staff to consider you a professional they’d trust, not someone who looks and acts like they just got out of a clown car.

 

Of course, we all want the quick and easy answer to “fix” EMS.  We’ve been trying the quick and easy answers for years and here’s where we are.  Maybe it’s time we try what the adults have done to get their various professions a seat at the table in terms of funding and professional recognition from government.

Medicine and Politics

I get it.  Social media, outside of a few select areas, takes a fairly liberal bias.  And there’s more than a few folks who believe that being liberal is consistent with being educated.  I get that.  As a lawyer, I’m one hundred percent committed to upholding your constitutional rights to free speech, assembly, and petitioning the government.  That’s guaranteed by our Constitution, which is a pretty unique document and guarantee of your rights and liberties as an American citizen.

Here’s where I dissent.  There’s a lot of hashtag activism going on in the medical world on social media.  There’s a ton of people who’ve taken some very strong positions because they disagree with the current President of the United States.  That is well and good.  Again, it is your constitutional right.  I have two objections to this mindset.  First, there’s a bit of a violation of trust with the consumers of these clinicians’ social media feeds.  When your social media presence is that of a “Free and Open Access to Medicine” (aka FOAM) advocate, I rarely expect to see politics.  I expect to see medicine.  As both an attorney and a medical professional, I get that one may hold strong views and perhaps even consider them as part of your professional identity. I don’t expect to see a veiled insinuation (or in some cases, outright statement) that opposing the position of the United States government is part of one’s ethical obligation as a clinician. Further, I don’t expect to see the continued belief that being “educated” means you take a certain political worldview.  Perhaps we should recall and recollect about the collective clucking of tongues at physicians and pharmacists who refused to be involve with the “morning after” pill.

By all means, if you’re asked to do something unethical, stand up.  Stand up for your beliefs as well.  But using your megaphone to shout your beliefs in the ears of those who you’ve brought to your social media home to hear about medicine is, in this guy’s opinion, a violation of that trust. And that goes doubly so when the dissent doesn’t even involve the practice of medicine.

Gresham’s Law and EMS Social Media

In economics, there’s a concept called Gresham’s Law.  Gresham’s Law states that bad money drives out good.

Sadly, the same is often true in EMS social media.  Bad discussion, particularly in some forums, drives away good discussion.  Most EMS pages on Facebook in particular are dominated by the loudest voices in the forum – most often poorly educated providers who repeat dogma, dated information, and flat out incorrect information. Combine that with some who want everyone to be “supportive” and not discourage people and you have a forum where bad information drives out good information.  Many of my intelligent colleagues in EMS and medicine have tired of trying to educate the unwilling.

And then, there’s another factor at play as well.  People in many of these forums want to discuss unlikely or arcane scenarios to the detriment of mastering the basics of good medical care.  Random medical-legal scenarios involving revocation of care, bizarre EKG cases, and random trauma pictures flood EMS social media.  Yet, there’s still a significant chunk of EMS providers who think that you can reverse a cardiac arrest with dextrose or naloxone (Hint: You can’t.) or that a long spine board is mandatory for every patient (Hint: The National Association of EMS Physicians and all of the current science says no.) And let’s not even talk about the number of providers at all levels who think that all respiratory difficulty gets treated with a nebulizer full of albuterol.

Bad information from bad participants drives out good information from the people who might know something. There are too many EMS social media participants who are constantly analyzing zebras when they can’t recognize the herd of horses coming towards them.

I don’t have a solution.  As the old saying goes, you can lead a horse to water, but you can’t make them drink.  While I try to educate when and where I can, I find I’d rather work with those who want to learn and want to improve themselves and their practice of medicine.  When you find those people, it makes it all worthwhile.  Until then, don’t forget the over the counter pain medicine of your choice from banging your head against your desk.